Stellar service and a premium customer experience are a priority for both of City Sightseeing and SafeMobile. Using SafeNet, City Sightseeing's sales people effectively monitor their tour bus routes in real-time via the online portal on their mobile I-pads. Personnel at all stops, at ticket desks, or in the phone-center are able to view buses as they arrive and may inform their patrons to set service expectations. SafeNet is used to acquire the bus’s last reported destination, speed and heading details.